Customer Service

If you have purchased any Promptoria product and have any service related issues regarding the purchasing or download click on the "Contact Customer Service" link below. You can also use this link if you have any questions regarding the general usage of your Promptoria product. We are here to help so please don't hesitate to contact us if you have any questions.

Be sure to include the serial number of your product to confirm you are a registered user. If you no longer have the email that was sent with this number, the serial number can be found by selecting "About" from the menu of your Promptoria product.

Technical Support

If you are having technical issues with any Promptoria product free technical support is available to registered users. To contact technical support please include the serial number of your product. If you no longer have the email that was sent with this number, it can be found by selecting "About" from the menu of your Promptoria product.

Please include the following information:

CPU Model and speed.
Video GPU Model.
Amount of system memory.
Windows Version.
Please provide a complete description of the problem. What action caused the problem, and any error messages that appeared.